Emily Has Given a Presentation to a Group of Trainees

Multiple Choice

Emily has given a presentation to a group of trainees at her hotel on how to deal with angry,dissatisfied customers.Just as she finishes,one of the trainees asks her a question on what one should do if one is not sure of the information to be provided to a guest.Which of the following should she do that will best help her handle the question?

A) Nod her head to indicate that she understands the question.
B) Inform that she has already answered the question before.
C) Link her answers to points she made during her presentation.
D) Say "That is an excellent question."
E) Agree with the questioner and the question and proceed to explain.