Which of the Following Should Be Undertaken While Responding Positively

Multiple Choice

Which of the following should be undertaken while responding positively to a message?

A) Grant a customer's request for a benefit in the last sentence of a message
B) Talk about one's own process in making the decision related to the message
C) Give reason for the original mistake even if it does not give credit to a company
D) Show that one is listening and wants to resolve the problem
E) Talk grudgingly if a customer's request is impractical and demanding