Carlos Diaz Works in the Collections Section of a Bank's

Multiple Choice

Carlos Diaz works in the collections section of a bank's loan department,and is very efficient at writing professional,effective letters to customers whose accounts are overdue.The human resources department asks to use copies of some of his letters in a training course for new employees to show good examples of written documents.Under which of the following categories would these new employees be classified?

A) Primary audience
B) Gatekeepers
C) Watchdog audience
D) Secondary audience
E) Auxiliary audience