Claudia Walsh,an Insurance Agent,recently Gave a Presentation to a Client

Multiple Choice

Claudia Walsh,an insurance agent,recently gave a presentation to a client on long-term investment policies.Initially,the client was skeptical about the investment products but by the end of the presentation,they gave a positive response.Which of the following did he most likely do?

A) Walsh was as ambiguous as possible to avoid offending the members of the audience.
B) Walsh began the message with something that the audience and the presenter could agree upon.
C) Walsh put across the message aggressively to prove it as the best solution, even though it angered the audience.
D) Walsh delivered all aspects and details about the message at once instead of limiting the message.
E) Walsh was vague about the concerns the audience had in order to avoid confrontation.