Daniel,a Customer Care Executive at Shopahol

Multiple Choice

Daniel,a customer care executive at Shopahol.com,an E-commerce site,receives a complaint from an elderly customer regarding a mismatch in the product delivered to him.While dealing with such a customer,Daniel should:

A) adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.
B) be careful not to let biases about older people interfere with good service.
C) try to sound patronizing while addressing the customer's grievances.
D) adopt a condescending attitude and treat the customer accordingly.