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    Customer Service Skills for Success
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    Exam 4: Nonverbal Communication Skills
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    Groupings of Nonverbal Behavior,such as Crossed Arms and Friendly Touching,to
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Groupings of Nonverbal Behavior,such as Crossed Arms and Friendly Touching,to

Question 14

Question 14

Multiple Choice

Groupings of nonverbal behavior,such as crossed arms and friendly touching,to indicate possible positive or negative intent are called ____.


A) inferences
B) clusters
C) verbal fillers
D) pauses

Correct Answer:

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