Managers Should Always Ensure That Employees

Multiple Choice

Managers should always ensure that employees:

A) focus on attracting new customers rather than retaining current customers.
B) communicate the internal problems of the organization to customers.
C) are given assignments that tie in directly with the ultimate purpose or mission and overall values or beliefs of the organization.
D) focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers.