Multiple Choice
Which of the following statements about customer focus is false?
A) It must start at the top of the organization.
B) It is a central part of TQM.
C) It can be facilitated by soliciting feedback from the customer.
D) It requires that all employees see the customer as the focus of their activity.
E) It can be achieved solely by demonstrating leadership .
Correct Answer:
Verified
Correct Answer:
Verified
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