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    Essentials of Contemporary Management Study Set 4
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    Exam 14: Operations Management: Managing Vital Operations and Processes
  5. Question
    CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales
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CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales

Question 9

Question 9

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CRM systems have two interconnected components: sales and selling, and after-sales service and support.

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