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    Contemporary Management Study Set 3
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    Exam 9: Value-Chain Management: Functional Strategies for Competitive Advantage
  5. Question
    The First Step in a TQM Control System Is To
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The First Step in a TQM Control System Is To

Question 41

Question 41

Multiple Choice

The first step in a TQM control system is to:


A) Build organizational commitment to quality
B) Find ways to measure quality
C) Solicit input from employees
D) Focus on the customer
E) Design for ease of production

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