In Order to Ensure That There Is a Balance of Power

Multiple Choice

In order to ensure that there is a balance of power when dealing with large,impersonal institutions through phone calls,one must avoid:

A) asking them to call back on unresolved issues.
B) identifying individuals on the phone by name.
C) being reluctant in escalating issues.
D) telling the institutions all the steps taken to get a response from them.
E) disobeying rules that seem ridiculous.