When Mandy Last Got Her Drive-Thru Order at the Fast-Food

Multiple Choice

When Mandy last got her drive-thru order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Mandy often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?

A) inseparability
B) intangibility
C) impressionability
D) incongruity
E) inflexibility