This Question Has Two Parts;be Sure to Answer Both

Essay

This question has two parts;be sure to answer both.First,define span of control and contrast the two kinds of spans of control.Second,imagine that you are the manager of the customer-service department for a major furniture retailer,which has 40 CSR's (customer service representatives)on the phone lines at any given time during business hours.Can you be effective as a manager with such a wide span of control? Why or why not?
The span of control,or span of management,refers to the number of people reporting directly to a given manager.
There are two kinds of spans of control,narrow (or tall)and wide (or flat).
Narrow span of control: This means a manager has a limited number of people reporting-three vice presidents reporting to a president,for example,instead of nine vice presidents.An organization is said to be tall when there are many levels with narrow spans of control.