After Returning Home from a Trade Show,Mr

Multiple Choice

After returning home from a trade show,Mr.Jones,the president of a manufacturing company,called a meeting of his production department.He indicated that the company would soon be implementing a new policy of _______,which focuses on worker performance and urges employees to strive for zero defects.

A) quality assurance
B) constancy of purpose
C) redesign
D) scientific management
E) the total quality movement