A Growing Number of Companies Require Some of Their Upper

Multiple Choice

A growing number of companies require some of their upper level executives to spend time performing job duties of rank-and-file employees.When the vice president of DaVita Inc. ,a major provider of dialysis treatment,spent three days working in one of the company's clinics,she understood

A) that the company's polyester uniform caused her to sweat a great deal.
B) evidence of fraud in several clinic locations.
C) how the need to respond to life-threatening emergencies can result in delays in completing corporate-mandated reports.
D) situations where employees were treating customers properly.