An Emphasis on Business Processes Is Different to a Functional

Multiple Choice

An emphasis on business processes is different to a functional perspective of the organisation because a business process emphasis:

A) Offers highly defined tasks and responsibilities.
B) Gives employees the freedom to do what they want in order to please the customer.
C) Acknowledges cross-functional communication and action is essential to the customer's needs.
D) Views the customer needs as secondary to those of the functional divisions.