Essay
The following Box Scorecard template was prepared for a value stream at Coston Company:
Operational
Units per person
On-time delivery
Dock-to-dock days
First-time through
Average product cost
Capacity
Productive
Nonproductive
Available
Financial
Weekly sales
Weekly material cost
Weekly conversion cost
Weekly value-stream profit
ROS
1. How many nonfinancial measures are there?
2. What are the three dimensions of a lean firm? Give an example of each.
3. What targets could be set for the planned state?
4. What role does capacity play in a value stream? Contrast value-added and non-value-added activities.
5. What is the financial impact of becoming lean?
Correct Answer:

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