Multiple Choice
What would be one duty of second-line help desk personnel?
A) handling complicated queries requiring research
B) provide callers with scripted answers
C) using expert systems to quickly find answers
D) None of the duties listed above pertain to second-line help desk personnel.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q11: Which of the following is not an
Q25: What is an important risk to be
Q26: What guidelines should be followed when contracting
Q26: The risk of outsourcing concerned with unauthorized
Q31: In which of the following cases is
Q31: What is the basic function of a
Q38: Which of the following is not one
Q48: Firms should consider preparing a software prototype
Q48: Which of the following is not true
Q97: Identify the ways an organization can gain