Call Recommended a Seven-Step Process for Creating a Knowledge Management

Multiple Choice

Call recommended a seven-step process for creating a knowledge management system.The first step could be completed by:

A) Making knowledge management a component of performance evaluation.
B) Requiring managers to conduct focus groups with their employees about the importance of knowledge management.
C) Both making knowledge management a component of performance evaluation and requiring managers to conduct focus groups with their employees about the importance of knowledge management.
D) Neither making knowledge management a component of performance evaluation nor requiring managers to conduct focus groups with their employees about the importance of knowledge management.