The Generalized Model of Business Process Management Discussed in the Text

Multiple Choice

The generalized model of business process management discussed in the text comprises seven steps.Data flow diagrams could be used in a BPM project to: (i) select the process and define its boundaries, (ii) observe, document and map the process steps and flow, (iii) optimize the process.

A) I and II only
B) I and III only
C) II and III only
D) I, II and III