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    Exam 13: Strategy, Balanced Scorecard, and Profitability Analysis
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    The Number of Complaints About the Company's Product Is a Potential
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The Number of Complaints About the Company's Product Is a Potential

Question 148

Question 148

Multiple Choice

The number of complaints about the company's product is a potential measure of the


A) financial perspective.
B) shareholder value.
C) internal business process.
D) learning and growth perspective.
E) customer perspective.

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