Essay
Turtle Data Ltd.is an internet service provider.The company had 9,000,000 subscribers in 2019, and employed 12 customer service representatives.During 2019 each customer service representative worked 7 hours per day for 241 days at a fixed annual salary of $35,000.The company received 60,000 telephone calls from its customers in 2019 that lasted ten minutes on average.Required:
Calculate the cost of unused customer service capacity in 2019 with the assumption that customer service costs are engineered costs.
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1.Available customer capacity
2.Custom...View Answer
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Correct Answer:
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2.Custom...View Answer
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