Which of These Statements About Reverse Logistics Is BEST

Multiple Choice

Which of these statements about reverse logistics is BEST?

A) Reverse logistics systems are usually less cost-efficient than forward-based systems.
B) Reverse logistics systems are usually designed to be less flexible than forward-based systems.
C) Reverse logistics systems usually play no role in customer satisfaction.
D) Reverse logistics systems usually use the same processes and players that comprise the forward-based system.