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    Exam 11: Performance Evaluation and the Balanced Scorecard
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    Customer Satisfaction Ratings Would Be an Example of the
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Customer Satisfaction Ratings Would Be an Example of the

Question 108

Question 108

Multiple Choice

Customer satisfaction ratings would be an example of the


A) financial perspective.
B) customer perspective.
C) internal business perspective.
D) learning and growth perspective.

Correct Answer:

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