A Sobering Fact Is That Even Though a Trillion-Plus-Dollars Has

Multiple Choice

A sobering fact is that even though a trillion-plus-dollars has been spent on information technology in the last decade,productivity has not increased significantly.One change suggested to improve performance dramatically is to analyze thoroughly and completely redesign business processes and information systems.What is such a change called?

A) a CSC Index
B) business process reengineering
C) end-user development
D) information system outsourcing