Three Months After a New Telephone System with Voice Mail

Multiple Choice

Three months after a new telephone system with voice mail was installed at Modest Expectations College in Pennsylvania,several senior faculty members were contacted by a telecommunications secretary and were told that their voice mail boxes were full.It turns out that they had never learned how to check their voice mail.This is an example of dealing with change by

A) deterrence.
B) projection.
C) avoidance.
D) aggression.