Essay
Bank of Bowmanville has variable demand for its counter services.The daily demand ranges from 200 to 250 customers a day and the average banking transaction takes 6 minutes.The average daily demand is 228 customers.The bank currently has 5 staff members serving the counter and operates 7 hours a day.Required:
a.What is the average customer waiting time in minutes?
b.In an effort to reduce costs, the bank is considering eliminating one of its counter services staff and having a manager fill in during two hours of the day.What would be the effect of this change on wait time? What might the customers' reaction be?
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a.Capacity = 5 staff ∗ 7 hrs.∗ 60 minute...View Answer
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