A Group of Students Watch a Videotape of Two Managers

Multiple Choice

A group of students watch a videotape of two managers interacting with their subordinates at a customer service desk in a department store. Students see one of the managers act in a friendly and respectful manner towards all the employees. The other manager is less friendly but still respectful towards the employees. What concept would explain the more positive ratings on other dimensions for the friendly manager compared with the less friendly manager?

A) The central tendency error
B) The halo effect
C) The horns effect
D) The leniency effect