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  2. Topic
    Business
  3. Study Set
    OM 5
  4. Exam
    Exam 1: Goods, Services, and Operations Management
  5. Question
    Customers Judge the Value of a Service and Form Perceptions
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Customers Judge the Value of a Service and Form Perceptions

Question 79

Question 79

True/False

Customers judge the value of a service and form perceptions through service encounters.

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