Multiple Choice
The Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. What would the implied service rate need to be in order to achieve 85% utilization?
A) Less than 5 drivers per day per tester
B) More than 5 but less than or equal to 10 drivers per day per tester
C) More than 10 but less than or equal to 15 drivers per day per tester
D) More than 15 but less than or equal to 20 drivers per day per tester
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Dell computers and travel agent services are
Q3: Service-positioning matrix is a model that describes
Q4: Which of the following type of process
Q5: In a customer-routed service, customers follow a
Q6: The Department of Motor Vehicle (DMV) testing
Q7: A manufacturing firm produces a few standardized
Q8: In service operations, significant volume increases can
Q9: Which of the following is NOT a
Q10: Explain the relationship between custom, option, and
Q11: Compare and contrast a product-process matrix with