Of the Four Models of Organizational Performance, Which Two Focus

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on the operational-level framework?

A) Baldrige Performance Excellence framework and the value chain model
B) Balanced scorecard and the Service-Profit Chain
C) Baldrige Performance Excellence framework and the balanced scorecard
D) The value chain model and the Service-Profit Chain