True/False
The five dimensions of service quality measurement pertain to behavioral characteristics, which are easier to measure than physical and technical characteristics.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q7: Quality measures the degree to which the
Q68: Design flexibility is the ability to respond
Q69: A Pelton turbine manufacturer currently has a
Q70: Which of the following statements on organizational
Q71: The customer defection rate is expressed as
Q72: Dell's ability to provide a wide range
Q74: A retail store sells a popular
Q75: Airline revenue per passenger mile and hotel
Q77: Using the information provided in the
Q78: Queue time is a fancy term for