Which One of the Following Statements Is TRUE

Multiple Choice

Which one of the following statements is TRUE?

A) The longer the moving average period (k) , the better the forecasts for these case data.
B) A simple exponential smoothing alpha value equal to 0.01 provided the best forecast for these case data.
C) Service management skills are required for good customer service representative (CSR) performance.
D) The customers of the BankUSA Help Desk were residential, external customers.