Multiple Choice
A tool used to help determine how a process works and what it is supposed to do is a _____.
A) run chart
B) cause-and-effect diagram
C) scatter diagram
D) flowchart
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q9: Because of the expense and training involved,
Q10: At a gas station, a diesel pump
Q11: W. Edward Deming believed that productivity would
Q12: GE's Six Sigma problem-solving approach employs five
Q13: ISO 9000:2000 principles consist of all of
Q15: ISO 9000:2000 is best used by firms
Q16: A _ graphically displays the relationships between
Q17: Summarize the philosophies of Deming, Juran, and
Q18: Using a cause-and-effect diagram helps identify the
Q19: In SERVQUAL, the instrument for measuring service