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For Each of the Following Nonfinancial Measures, Select Whether the Item

Question 14

Matching

For each of the following nonfinancial measures, select whether the item relates to the Financial perspective (F), the Internal Business perspective (I), the Learning and Growth perspective (L), or the Customer perspective (C) of the balanced scorecard.

Premises:
Improving the return on assets.
Improving the defect-free rate on products.
Increasing the number of employee training courses.
Reducing the number of returned products.
Increasing customer satisfaction.
Reducing the number of customer complaints.
Reducing new product development time.
Improving receivables turnover.
Reducing the number of employee accidents.
Utilizing excess production capacity
Improving customer response time.
Improving quality throughout the production process.
Responses:
Financial perspective
Learning and Growth perspective
Customer perspective
Internal Business perspective

Correct Answer:

Improving the return on assets.
Improving the defect-free rate on products.
Increasing the number of employee training courses.
Reducing the number of returned products.
Increasing customer satisfaction.
Reducing the number of customer complaints.
Reducing new product development time.
Improving receivables turnover.
Reducing the number of employee accidents.
Utilizing excess production capacity
Improving customer response time.
Improving quality throughout the production process.
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