Which of the Following True of Nonfinancial Measures of Quality

Multiple Choice

Which of the following true of nonfinancial measures of quality?

A) They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
B) They focus managers' attention on how poor quality affects operating income.
C) They assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction.
D) They provide immediate short-run feedback on whether quality-improvement efforts are succeeding.