Essay
Consider the following key performance indicators,and classify each indicator according
to the balanced scorecard perspective it addresses.Choose from:
1 - financial perspective
2 - customer perspective
3 - internal business perspective
4 - learning and growth perspective
a.Customer retention
b.Employee satisfaction ratings
c.New product development time
d.Cash flow from operations
e.Percentage of compensation based on performance
f.Earnings growth
g.Average machine set-up time
h.Employee promotion rate
i.Residual income
j.Percentage of orders filled each week
Correct Answer:

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