The Appliance Salesperson Asked the Prospect, "What Do You Like

Multiple Choice

The appliance salesperson asked the prospect, "What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson, in this case, has used:

A) probing.
B) channel narrowing.
C) objection refutation.
D) discriminators.
E) encoding questions.