When the Office Supply Salesperson Loses an Account to a Competitor

Multiple Choice

When the office supply salesperson loses an account to a competitor, he should:

A) treat the former customer like a prospect.
B) quit contacting the customer.
C) point out problems with the competitor's products.
D) show the customer that he takes the action personally.
E) be curt and refuse to talk to the customer or others at the firm.