As a Salesperson, Part of Your Job in Handling a Customer

Multiple Choice

As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:

A) obtaining as much relevant information from your customer as you can.
B) expressing sincere regret for the problem.
C) handling the complaint quickly.
D) following up to make sure the customer is satisfied.
E) pointing out that they are getting better service compared to the competition.