Motorola Determined It Could Better Service Its Customers by Implementing

Multiple Choice

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

A) get top management support for the plan.
B) develop goals and a strategy for this reengineering.
C) create a sense of urgency among its employees.
D) optimize the availability of potentially necessary reengineering resources.
E) hire a change agent.