Multiple Choice
Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-Customer service is consistent
A) Performance
B) Features
C) Reliability
D) Conformance
E) Durability
F) Serviceability
G) Aesthetics
H) Perceived quality
Correct Answer:

Verified
Correct Answer:
Verified
Q148: Features supplement the services basic functioning characteristics.
Q149: Technology is the set of processes and
Q150: Which of the following factors is NOT
Q151: United Technologies offered to buy Goodrich.This is
Q152: According to the text,the major problem associated
Q154: Dorothy loves eating at Panera Bread because
Q155: Which of the following statements about the
Q156: An organization can manufacture 10,000 widgets with
Q157: Which of the following is a suggested
Q158: _ is the set of processes and