Multiple Choice
Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The hotel has a pool
A) Performance
B) Features
C) Reliability
D) Conformance
E) Durability
F) Serviceability
G) Aesthetics
H) Perceived quality
Correct Answer:

Verified
Correct Answer:
Verified
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