Multiple Choice
Which of the following statements is FALSE?
A) A centralized structure does not empower employees to handle customer complaints directly.
B) A decentralized structure forces top management to lose some control over the organization.
C) Decentralization slows responsiveness to local needs for decision making.
D) Decentralization can increase motivation by allowing managers to exercise greater individual initiative.
Correct Answer:
Verified
Correct Answer:
Verified
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