SCENARIO 5-3 Several Years Ago,Ted Brown Began a Small Retail Store That

Multiple Choice

SCENARIO 5-3
Several years ago,Ted Brown began a small retail store that sells computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients have expanded beyond walk-in customers to include small and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.Ted's new employees need to understand what their roles and those of others within the expanding company should be.

-Referring to SCENARIO 5-3,Ted can help his new employees understand their roles and the roles of others by explaining some common facts about roles.He explained to them that

A) each person will be expected to play a number of diverse roles and complete the tasks of some other members.
B) teams do not expect members to be flexible enough to play multiple roles,because most people do not have the ability to shift roles rapidly even after training.
C) role expectations are how people perceive their own given role.
D) it may be helpful to view role expectations through the perspective of a psychological contract.
E) individuals will be expected to take on individual roles that may or may not be helpful for keeping the team on task.