Multiple Choice
Which of the following is the correct sequence describing the evolution of operations management?
A) efficiency, customization, quality, service, sustainability, time-based competition
B) quality, efficiency, time-based competition, sustainability, customization, service
C) efficiency, quality, customization, time-based competition, service, sustainability
D) quality, service, customization, time-based competition, efficiency, sustainability
Correct Answer:

Verified
Correct Answer:
Verified
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