Which of the Following Is True

Multiple Choice

Which of the following is true?

A) The theory of the Balanced Scorecard model of performance is leadership drives the operating system that creates business results.
B) The Service-Profit Chain focuses on learning, internal business, customers, and financial performance.
C) Volume flexibility allows the firm to change their learning behavior of employees as conditions change.
D) In the BankUSA: Credit Card Division case study internal and external performance was negatively correlated.