Which of the Following Statements Is True of the Internal-Business-Process

Multiple Choice

Which of the following statements is true of the internal-business-process perspective of a balanced scorecard?

A) Internal-business-process perspective is composed of three subprocesses: innovation process; learning-and-growth process; and post sales-service process.
B) Internal-business-process perspective evaluates the profitability of the strategy and the creation of shareholder value.
C) Internal-business-process improvement targets are often determined after benchmarking against an organization's main competitors standards.
D) Internal-business-process perspective is composed of three subprocesses: operations process; learning-and-growth process; and post sales-service process.