"Instead of Inspecting for Defects, Improve the Processes

Multiple Choice

"Instead of inspecting for defects, improve the processes.End the practice of awarding contracts on price tag alone.Seek the best quality and work to achieve it with a single supplier.Lower-level managers must believe that they can, without fear, ask questions.Eliminate slogans, exhortations, numerical goals, and targets for the work force.Eliminate work standards and quotas." These ideas are most closely associated with

A) George S.Odiorne.
B) Shoshana Zuboff.
C) J.M.Juran.
D) W.Edward Fleming
E) Rosabeth Moss Kanter.