All of the Following Statements About Business Process Reengineering Are

Multiple Choice

All of the following statements about business process reengineering are true EXCEPT

A) BPR may have negative impacts on the organization's employees.
B) BPR applies to manufacturing industries rather than to the service sector, which uses the "enterprise management improvement" method instead.
C) an organization that implements BPR can expect to experience radical redesign of its business processes, rather than incremental improvements.
D) the purpose of BPR is to achieve dramatic changes in cost, quality, speed and service.